Terms and Conditions

PURCHASE AND DELIVERY INFO

1. Any amendments to order after placing the order will not be guaranteed, and will be up to the discretion of Shoptwentysixnails. No exchange of products will be allowed if wrong colours or quantities are selected by customer upon order.

2. For delivery information, please refer to Shipping.

3. Please refer any sales or general enquires to kay@twentysixnails.com, with your order number. Kindly allow up to 3 working days for a response.

PAYMENTS

1. We only accept Paypal payment methods.

- Paypal allows for credit/ debit card payment without Paypal accounts as well.

2. Payments must be made within 24 hours upon receipt of invoice. Any payments not received and updated on the customer’s part will be cancelled.

IRREGULARITY IN ACCOUNT ACTIVITY

1. Any orders that have been cancelled more than twice will be suspended.

2. Shoptwentysixnails reserves all rights to suspend accounts with irregular activity.

EXCHANGES AND RETURNS

1. Exchange and return will be done on a case-to-case basis.

2. Item defect: Kindly contact kay@twentysixnails.com within 7 working days upon receipt of product, with clear evidence of defect. If item is still in stock, a new item will be mailed out to customer. Customers are required to mail back the defective item within 7 working days. Should item be out-of-stock, a coupon code with the same value will be provided to customer for their next purchase. No monetary form of return will be provided.

The following reasons will not be considered for exchange/return:

1) Personal dislike or change of mind after purchase.

2) Actual item’s design or colour deviates from buyer’s personal perception.

3) Slight colour difference resulting from the difference on individual’s monitor.

4) Products does not suit the customer.

5) Deliberate damage of the item in order to make item eligible for exchange.

6) Minor defects such as scratches or slight stains which are unobvious under normal lighting.

The above will not be eligible for exchange/refund.

*** Whether item is eligible for exchange will be determined based on discretion by Shoptwentysixnails

*Discount codes are strictly non transferrable (irregardless of reason)

Shoptwentysixnails reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed.

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